CodeScribe Support
Contact
For questions, bug reports or feedback, email support@codescribeems.org. We read every message and aim to reply within a few business days.
Please don't include real patient information in a support request.
Frequently asked questions
Is my data uploaded anywhere?
No. Every record stays on your device until you delete it or choose to share it yourself, for example by exporting a PDF. See the Privacy Policy.
Does the app tell me what dose or shock energy to give?
No. CodeScribe EMS is a documentation aid, not clinical decision support. Pre-filled values, like a suggested epinephrine dose, are editable defaults that save taps. Always record what was actually given, following your protocols and medical direction.
Can I use it for pediatric patients?
Yes. Switch to Pediatric and enter an estimated weight, and the logged defaults for medications and shock energy become weight-based. Every value stays editable.
I logged something wrong. Can I fix it?
Yes. Tap any entry in the timeline, during or after the code, to edit its time or details or delete it. There's also an undo button during an active code for the most recent entry.
Does it work without cell service or Wi-Fi?
Yes. CodeScribe EMS works entirely offline.
How do I get my record out of the app?
On the code summary screen, use Copy narrative for a chart-ready text summary, or Share PDF to export a formatted timeline.
Can my department use the same setup on every phone?
Yes. In Settings → Department, a training officer can share the phone's buttons, timers and option lists as a file, and crews import it. Officer tools for rosters and code summaries are in pilot now; see For departments.
Reporting a problem
Please include:
- iPhone or iPad model and iOS version
- What you were doing when the problem happened
- Whether it happens again when you repeat it